1. Incorrect name and/or unlock code
   Make sure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters. Also try to actually type it in instead of cutting and pasting. On some computers we have found that pasting adds some hidden characters.
   
   
2. You are using Pocket PC/Palm device and /or Outlook is open
   Before installing SendGuard make sure that you unplug any Pocket PC/Palm device if you are using one. Also ensure that Outlook is closed. To do this, do   the following:
   
   (If you are using a Pocket PC) Disconnect your Pocket PC from your computer.
   Restart your computer.
   If you are not using a Pocket PC, press CTRL-ALT-DEL and click Task Manager.
   Click Processes tab and make sure that Outlook.EXE is not running.
   
   
3. When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.

Corporate Deployment: Do you have a special version/instructions to automatically deploy the addin to client computers in an Enterprise or Organization?

Please contact us at sales@standss.com for an MSI installation package and instructions for customizing and deployment using Windows Server Group Policies.

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1. Start Outlook
2. Select Help - About Microsoft Office Outlook
3. Click Disabled Items button
4. Select SendGuard
5. Click Enable

If the above does not solve your problem, Check to see that SendGuard is installed properly:

1. Start Outlook
2. Click Tools - Options
3. Click Other tab
4. Click on the Advanced Options button
5. Click on Com-Addins button
6. Verify that SendGuard is on the list, and it should be ticked.
7. If SendGuard is not ticked, then do so.

   If your problem is unsolved try reinstalling SendGuard

1. Open Outlook
   
   
2. Go to your Inbox
   
   
3. On the menu, click Addins4Outlook - SendGuard.
   
   
4. Click Settings. The SendGuard Settings screen will open.
   
   
5. On the Send Account tab, under "Action SendGuard will take when sending using a NON-Preferred Account", choose the option "Notify me and let me choose the preferred account".
   
   
6. A message will be displayed to select an account each time you send an e-mail.

1. Open Outlook
2. Go to your Inbox
3. On the menu, click Addins4Outlook - SendGuard.
4. Click Settings. The SendGuard Settings screen will open.
5. On the Send Account tab, under "How to set Preferred Accounts", choose the option "Automatically display option to add address to list if I am using an address not in the list".

• Outlook 2000: Account Guard not supported. Automatic Email Account Detection not supported
• Outlook 2002: Account Guard not supported

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