Time-Saving Addins for Microsoft Outlook
Make Outlook More Powerful & Easier to Use

1. Incorrect name and/or unlock code
   Make sure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters. Also try to actually type it in instead of cutting and pasting. On some computers we have found that pasting adds some hidden characters.
   
   
2. You are using Pocket PC/Palm device and /or Outlook is open
   Before installing SendAccount make sure that you unplug any Pocket PC/Palm device if you are using one. Also ensure that Outlook is closed. To do this, do   the following:
   
   (If you are using a Pocket PC) Disconnect your Pocket PC from your computer.
   Restart your computer.
   If you are not using a Pocket PC, press CTRL-ALT-DEL and click Task Manager.
   Click Processes tab and make sure that Outlook.EXE is not running.
   
   
3. When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.

1. Start Outlook
2. Select Help - About Microsoft Office Outlook
3. Click Disabled Items button
4. Select SendAccount 4Outlook
5. Click Enable

If the above does not solve your problem, Check to see that SendAccount is installed properly:

1. Start Outlook
2. Click Tools - Options
3. Click Other tab
4. Click on the Advanced Options button
5. Click on Com-Addins button
6. Verify that SendAccount is on the list, and it should be ticked.
7. If SendAccount is not ticked, then do so.

   If your problem is unsolved try reinstalling SendAccount 4Outlook

1. Go to Inbox - Addins4Outlook menu - SendAccount menu.
   
   
2. Click Options. The SendAccount Options screen will open.
   
   
3. Under "Action to take when sending using a NON-Preferred Account" the option "Notify me and let me choose to use the preferred account".
   
   
4. A message will be displayed to select an account each time you send an e-mail.

1. Go to Inbox - Addins4Outlook menu - SendAccount menu.
2. Click Options. The SendAccount Options screen will open.
3. Place a tick in "Show message asking to add e-mail address to SendAccount list".