If you do not find the answer to your questions on this page, you may find more information in our Knowledge Base .
The following are the main questions asked by eMailMerge users wondering how to mail merge. Please e-mail us at support@addins4outlook.com if your question is not answered below.
CompatibilityWill eMailMerge work with Vista machine?
What versions of Outlook does this software work with?
Installation and Registration
How can I get an executable copy of eMailMerge to install on my
computer?
How can I register eMailMerge on my computer?
I get an error message saying “Registration Unsuccessful” while
activating eMailMerge?
I get an error message “The unlock code has already been activated
on another computer.” while activating eMailMerge?
License Enquiries
I have misplaced my unlock code. How can I retrieve my registration
information?
How do I transfer my license from one computer to another?
I need to reformat my computer. Will my unlock code still work after
reformatting.
General Questions
Can I use Microsoft Word as my email editor?
There is a small advertisement added to the emails created using the
DEMO version of eMailMerge Outlook email merge software. Does this
message also appear in the licensed version?
Does eMailMerge 4Outlook work with Outlook Express?
Can eMailMerge send out attachments?
I have installed eMailMerge 4Outlook but cannot see the eMailMerge
toolbar in Outlook.
eMailMerge was working on my computer but for some reason I can no
longer see the toolbar.
eMailMerge does not seem to be sending out HTML e-mails properly.
Users are receiving plain text e-mails with pictures as attachments.
What is the maximum number of e-mails that can be
sent at a time?
Compatibility
 |
Will eMailMerge work with Vista machine? |
| eMailMerge version 2.x (Std and Pro) or later is fully compatible with Windows Vista. All versions of our software work with Windows 95, Windows 98, Windows 2000, Windows XP, Windows 2003 and Windows Vista. | |
|
What versions of Outlook does this software work with? |
| eMailMerge can be used with Outlook 2000, 2002/XP, 2003 and 2007. | |
BACK TO TOP
Installation and Registration
|
How can I get an executable copy of eMailMerge to install on my computer? |
| Click on the link below if you want to download
eMailMerge Pro: www.addins4outlook.com/emailmergepro/download_process.asp Click on the link below if you want to download eMailMerge Std: www.addins4outlook.com/emailmerge/download_process.asp eMailMerge PRO is an enhanced product than eMailMerge Std with more great features and the same easy-to-use user interface. Click HERE to compare eMailMerge (Standard) and eMailMerge PRO |
|
|
How can I register eMailMerge on my computer? |
| Click on this link to get detailed instructions on how to register eMailMerge on your PC. | |
|
I get an error message saying “Registration Unsuccessful” while activating eMailMerge? |
This error normally occurs if you are either:
|
|
|
I get an error message “The unlock code has already been activated on another computer.” while activating eMailMerge? |
| Each license of EmailMerge can be used on one computer
only. If you are installing the software on the same
computer and this message appears, please contact our
support team with details. If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers. |
|
BACK TO TOP
License Enquiries
|
I have misplaced my unlock code. How can I retrieve my registration information? |
| Click here and follow the instructions on the page to retrieve your unlock code. | |
|
How do I transfer my license from one computer to another? |
| To transfer a license from one computer to another, you
need to deactivate it on the first computer before it can be
activated on the second. To deactivate please follow the steps below:
You will now be able to install the software on another computer and activate it again. |
|
|
I need to reformat my computer. Will my unlock code still work after reformatting. |
| Please deactivate your software first before formatting
your computer. This will enable you to install and activate
again after formatting. To deactivate please follow the steps below:
|
|
BACK TO TOP
General Questions
|
Can I use Microsoft Word as my email editor? |
| Yes, the eMailMerge version 2.x supports Word as an e-mail editor in Outlook 2002, 2003 and 2007. eMailMerge version 1.x does not support word as an e-mail editor. | |
|
There is a small advertisement added to the emails created using the DEMO version of eMailMerge Outlook email merge software. Does this message also appear in the licensed version? |
| No, the advertisement is ONLY in the Demo version. | |
|
Does eMailMerge 4Outlook work with Outlook Express? |
| No. eMailMerge 4Outlook works with Microsoft Outlook 2000 and later. | |
|
Can eMailMerge send out attachments? |
| Yes. Attach the file to your original e-mail and eMailMerge will attach a copy to each email it sends out. | |
|
I have installed eMailMerge 4Outlook but cannot see the eMailMerge toolbar in Outlook. |
| Restart Microsoft Outlook and create a new e-mail. The toolbar should be visible. If you still cannot see the toolbar then restart your computer and then open Outlook. Create a new e-mail to see the toolbar. If the toolbar is still not visible then see the answer to the next question. | |
|
eMailMerge was working on my computer but for some reason I can no longer see the toolbar. |
| Start Outlook and re-enable eMailMerge by doing the
following: If you are using Outlook 2002 and 2003:
|
|
|
eMailMerge does not seem to be sending out HTML e-mails properly. Users are receiving plain text e-mails with pictures as attachments. |
| Run the eMailMerge Wizard again. In Step 1(If you are using eMailMerge Std Version 1) or last step (If you are using eMailMerge Std version 2) of the Wizard there is a drop-down labeled HTML E-mail Merge Routine. Choose method B from the list (or choose A if you had previously chosen B). Method A works best on most computers. | |
|
What is the maximum number of e-mails that can be sent at a time? |
| The software does not restrict the number of emails sent
per batch. It is unlimited. It is your ISP, which restricts
the number of emails sent per batch. To get around this ISP restriction, eMailMerge Pro provides you with a feature to choose the number of emails you want to send at certain intervals. This feature is available at the Configure sending options step (second last step) of the wizard . Clicking the Send all e-mails at once at this step will allow you to configure sending options. |
|
BACK TO TOP
