We have found that Registration fails due to one of the following
reasons.
1. Unlock Code is entered into the wrong program
2. Incorrect name and/or unlock code being entered (the unlock
code is
case sensitive and sometimes users accidentally enter extra spaces
at
the end)
More information is given below for each of the errors.
1. Unlock Code is entered into the wrong program.
Open MS-Outlook.
If you have installed the incorrect software, uninstall the wrong
software:
Uninstall the Wrong Software
You don't need to do this if you actually want both
softwares installed. However if you want to get rid of the other software :
To uninstall:
Ensure Microsoft Outlook and Microsoft Word is closed. Press
Ctrl+Shift+Esc to open Task Manager. Click on the Processes
Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Go
to Start -> Control Panel -> Add or Remove
Programs
Select the incorrect version of the software and click
Remove.
Please go to the link below if you are registered to Signature Switch and
download:
http://www.standss.com/prtner/scentral/signatureswitch/download.asp
After downloading install and register Signature Switch:
To install and register:
i. Ensure Microsoft Outlook and Microsoft Word is closed. Press
Ctrl+Shift+Esc to open Task Manager.
Click on the Processes Tab.
End processes with the names
OUTLOOK.EXE and WINWORD.EXE
Double click on the downloaded file
to start installation.
Follow on screen instructions to install Signature Switch.
ii. Open MS Outlook. The Register Signature Switch screen will show
up.
iii. Select the register tab on this screen. Enter the Registered Name and
Unlock code exactly as you received and click OK.
You will now have a
fully functional version of Signature Switch.
2. Incorrect name and/or unlock code being entered
Ensure that the
name and unlock code is typed exactly as shown in your
original e-mail. Pay
particular attention to spaces and capital letters.
Also try to actually
type it in instead of cutting and pasting. On some
computers we have found
that pasting adds some hidden characters.
Very occasionally the following
may also create problems.
When typing in the numbers, don't use the
number keypad off to the
right of your keyboard, because they are sometimes
interpreted as
different characters and it will not be accepted, although it
may look
right to you.