(Applies to both eMailMerge Std and eMailMerge Pro)
We have found that Registration fails due to one of the following reasons.
1. Unlock Code is entered into the wrong version of the program (Our
Standard and PRO versions are actually two different programs)
2. Incorrect name and/or unlock code being entered (the unlock code is
case sensitive and sometimes users accidentally enter extra spaces at
the end)
More information is given below for each of the errors.
1. Unlock Code is entered into the wrong versions of the program.
This is the most common mistake. The PRO and standard versions of
our software are actually different programs i.e. you need to make sure
that you download and install the correct version.
Customers purchase Pro version of eMailMerge and try to register the standard version on their computer or vice versa.
Open MS-Outlook.
If there is no Addins4Outlook menu on the menu bar then:
Go to Inbox -> Help Menu -> Click About eMailMerge.
The version will be displayed on the screen that appears.
If you have the standard version, "eMailMerge 4Outlook" will be displayed.
If you have the Pro version, "eMailMerge PRO 4Outlook" will be displayed.
If there is an Addins4Outlook menu on the menu bar then:
Open MS-Outlook -> Go to Addins4Outlook menu -> Click eMailMerge -> About eMailMerge.
The version will be displayed on the screen that appears.
If you have the standard version, "eMailMerge 4Outlook" will be displayed.
If you have the Pro version, "eMailMerge PRO 4Outlook" will be displayed.
If you have installed the incorrect software, uninstall the wrong software:
Uninstall the Wrong Software
You don't need to do this if you actually want both softwares installed. However if you want to get rid of the other software :
To uninstall:
Ensure Microsoft Outlook and Microsoft Word is closed. Press Ctrl+Shift+Esc to open Task Manager. Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Go to Start -> Control Panel -> Add or Remove Programs
Select the incorrect version of the software
and click Remove.
Use the appropriate link from below to download and install the correct software:
Please go to the link below if you are registered to eMailMerge Std:
http://www.addins4outlook.com/emailmerge/download_process.asp
Click on the appropriate links on the page mentioned above to download your registered version:
eMailMerge 4Outlook Version 2.x , Outlook 2000, 2002/XP, 2003
eMailMerge 4Outlook Version 2.x , Outlook 2007
eMailMerge 4Outlook Version 1.x , Outlook 2000, 2002/XP, 2003
Please go to the link below if you are registered to eMailMerge Pro:
http://www.addins4outlook.com/emailmergepro/download_process.asp
Click on the appropriate links on the page mentioned above to download your registered version:
eMailMerge PRO 4Outlook Version 2.x , Outlook 2000, 2002/XP, 2003
eMailMerge PRO 4Outlook Version 2.x , Outlook 2007
eMailMerge PRO 4Outlook Version 1.x , Outlook 2000, 2002/XP, 2003
After downloading install and register eMailMerge:
To install and register:
1. Ensure Microsoft Outlook and Microsoft Word is closed. Press Ctrl+Shift+Esc to open Task Manager.
Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Double click eMailMerge.exe to start installation.
Follow on screen instructions to install eMailMerge.
2. Open MS Outlook. The Register eMailMergescreen will show up.
3. Select the register tab on this screen. Enter the Registered Name and Unlock code exactly as you received and click OK.
You will now have a fully functional version of eMailMerge.
2. Incorrect name and/or unlock code being entered
Ensure that the name and unlock code is typed exactly as shown in your
original e-mail. Pay particular attention to spaces and capital letters.
Also try to actually type it in instead of cutting and pasting. On some
computers we have found that pasting adds some hidden characters.
Very occasionally the following may also create problems.
When typing in the numbers, don't use the number keypad off to the
right of your keyboard, because they are sometimes interpreted as
different characters and it will not be accepted, although it may look
right to you.