1. Incorrect name and/or unlock code
   Make sure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters. Also try to actually type it in instead of cutting and pasting. On some computers we have found that pasting adds some hidden characters.
2. When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.

1. Start Outlook
2. Select Help - About Microsoft Office Outlook
3. Click Disabled Items button
4. Select PersonalizedEmails 4Outlook
5. Click Enable

If the above does not solve your problem, Check to see that PersonalizedEmails is installed properly:

1. Start Outlook
2. Click Tools - Options
3. Click Other tab
4. Click on the Advanced Options button
5. Click on Com-Addins button
6. Verify that PersonalizedEmails is on the list, and it should be ticked.
7. If PersonalizedEmails is not ticked, then do so.

   If your problem is unsolved try reinstalling PersonalizedEmails 4Outlook