Time-Saving Addins for Microsoft Outlook
Make Outlook More Powerful & Easier to Use

PersonalizedEmails > Frequently Asked Questions(FAQs)


The following are the main questions asked by PersonalizedEmails users. Please e-mail us at support@addins4outlook.com
If your question is not answered below or for more information visit our Knowledge Base.

 


When I enter the name and the unlock code PersonalizedEmails tells me Registration Unsuccessful. What do I do?

This may be due to one of the following reasons:
  1. Incorrect name and/or unlock code
    Make sure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters. Also try to actually type it in instead of cutting and pasting. On some computers we have found that pasting adds some hidden characters.
  2. When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.
BACK TO TOP
I do not see the Addins4Outlook-PersonalizedEmails menu in Outlook?

PersonalizedEmails may be disabled by Outlook. To re-enable PersonalizedEmails :
  1. Start Outlook
  2. Select Help - About Microsoft Office Outlook
  3. Click Disabled Items button
  4. Select PersonalizedEmails 4Outlook
  5. Click Enable

If the above does not solve your problem, Check to see that PersonalizedEmails is installed properly:

  1. Start Outlook
  2. Click Tools - Options
  3. Click Other tab
  4. Click on the Advanced Options button
  5. Click on Com-Addins button
  6. Verify that PersonalizedEmails is on the list, and it should be ticked.
  7. If PersonalizedEmails is not ticked, then do so.

   If your problem is unsolved try reinstalling PersonalizedEmails 4Outlook

BACK TO TOP
Which version (s) of Microsoft Outlook does PersonalizedEmails 4Outlook support?

PersonalizedEmails 4Outlook works with Outlook 2000, 2002/XP, 2003 and 2007. It does not work with Outlook Express.


BACK TO TOP
I am not able to use PersonalizedEmails as a non-admin user?

To use PersonalizedEmails as a non-admin user follow the steps below:

           Login as the non-admin user.
           Go to "C:\Program Files\Addins4Outlook\PersonalizedEmails 4Outlook" folder
           Double click on "PersonalizedEmails _User.reg" file
           Click Yes
           Click OK

     This should allow a non-admin user to use PersonalizedEmails .


BACK TO TOP
I have misplaced my unlock code. How can I retrieve my registration information?

Go to the following web page and follow the instructions on the page to retrieve your unlock code: http://www.addins4outlook.com/getcodes.asp


BACK TO TOP
   

If you do not find the answer to your questions on this page, you may find more information in our Knowledge Base.
 




PersonalizedEmails

“... offers timely and responsive support of every product they have created. Every company should strive to deliver customer and tech support the way this company does.”

- Dennis M. Najjar, CPA,
Managing Director of Client Services,
OSI Business Services, LLC