Time-Saving Addins for Microsoft Outlook
Make Outlook More Powerful & Easier to Use

InsertText>FREQUENTLY ASKED QUESTIONS (FAQs)

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If you do not find the answer to your questions on this page, you may find more information in our Knowledge Base .

The following are the main questions asked by InsertText users wondering how to use InsertText Outlook templates. Please e-mail us at support@addins4outlook.com if your question is not answered below.

Q: Does InsertText 4Outlook work with Outlook Express?
A: No. InsertText 4Outlook works with Microsoft Outlook 2000 and later.

Q: Can I use Microsoft Word as my email editor?
A: The current version of InsertText 4Outlook does NOT support Microsoft Word. Many Office gurus recommend that you do not use Word as your e-mail editor as it makes Outlook unstable and also more susceptible to viruses. Unless you are using Word specific features in your e-mail, we recommend that you do do NOT use Word as your e-mail editor. To turn this off:

Click Tools-Options on the menu.
Click on Mail Format.
Make sure that "Use MS Word to edit Mail Message" is not ticked.

Q: I have installed InsertText 4Outlook but cannot see the InsertText toolbar in Outlook.
A: Restart Microsoft Outlook and create a new e-mail. The toolbar should be visible. If you still cannot see the toolbar then restart your computer and then open Outlook. Create a new e-mail to see the toobar. If the toolbar is still not visible then see the answer to the next question.

Q: InsertText was working on my computer but for some reason I can no longer see the toolbar.
A: Outlook (unfortunately) with all its different versions and service packs sometimes has problems like this. If you are using Outlook XP/2003 and it has disabled the AddIn, start Outlook and reactivate InsertText by doing the following:

1. Select Help > About Microsoft Outlook
2. Click Disabled Items button, select InsertText , and click Enable.

Q: I have misplaced my unlock code. How can I retrieve my registration information?
A: Go to the following web page and follow the instructions on the page to retrieve your unlock code: http://www.addins4outlook.com/getcodes.asp