InsertText > Frequently Asked Questions(FAQs)

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If you do not find the answer to your questions on this page, you may find more information in our Knowledge Base .
 

The following are the main questions asked by InsertText users wondering how to use InsertText Outlook templates. Please e-mail us at support@addins4outlook.com if your question is not answered below.
 

Q: Does InsertText 4Outlook work with Outlook Express?
A: No. InsertText 4Outlook works with Microsoft Outlook 2000 and later.
 

Q: Will InsertText work with Vista machine?
A: InsertText is fully compatible with Windows Vista. All versions of our software work with Microsoft Windows 95, 98, ME, 2000, XP or Vista.
 

Q: What versions of Outlook does this software work with?
A: InsertText can be used with Microsoft® Outlook ® 2000, 2002/XP 2003 or 2007.
 

Q: How can I get an executable copy of InsertText to install on my computer?
A: InsertText 4Outlook Version 3.x – Outlook 2000, 2002/XP, 2003, 2007
 

Q: Can I use Microsoft Word as my email editor?
A: The current version of InsertText 4Outlook does NOT support Microsoft Word. Many Office gurus recommend that you do not use Word as your e-mail editor as it makes Outlook unstable and also more susceptible to viruses. Unless you are using Word specific features in your e-mail, we recommend that you do do NOT use Word as your e-mail editor. To turn this off:

Click Tools-Options on the menu.
Click on Mail Format.
Make sure that "Use MS Word to edit Mail Message" is not ticked.
 

Q: I have installed InsertText 4Outlook but cannot see the InsertText toolbar in Outlook.
A: Restart Microsoft Outlook and create a new e-mail. The toolbar should be visible. If you still cannot see the toolbar then restart your computer and then open Outlook. Create a new e-mail to see the toobar. If the toolbar is still not visible then see the answer to the next question.
 

Q: InsertText was working on my computer but for some reason I can no longer see the toolbar.
A: Outlook (unfortunately) with all its different versions and service packs sometimes has problems like this. If you are using Outlook XP/2003 and it has disabled the AddIn, start Outlook and reactivate InsertText by doing the following:

1. Select Help > About Microsoft Outlook
2. Click Disabled Items button, select InsertText , and click Enable.
 

Q: I have misplaced my unlock code. How can I retrieve my registration information?
A: Go to the following web page and follow the instructions on the page to retrieve your unlock code: http://www.addins4outlook.com/getcodes.asp
 

Q: How do I transfer my license from one computer to another?
A: To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

- From MS Outlook, select Tools menu - Standss
- Choose InsertText
- Click About InsertText
- Click the Deactivate button to deactivate.

You will now be able to install the software on another computer and activate it again.